Legal
Legal
Privacy Policy
Last updated: March 14, 2022
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Template.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tarana Wireless, Inc., 590 Alder Drive, Milpitas, CA 95035.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: California, United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Tarana Wireless, accessible from https://www.taranawireless.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Use of Cookies by Free Privacy Policy.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential CookiesType: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance CookiesType: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality CookiesType: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us by mail at 590 Alder Drive, Milpitas, CA 95035
Terms and Conditions
Last updated: March 14, 2022
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Country refers to: California, United States
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tarana Wireless, Inc., 590 Alder Drive, Milpitas, CA 95035.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Service refers to the Website.
- Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Template.
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
- Website refers to Tarana Wireless, accessible from https://www.taranawireless.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us by mail at 590 Alder Drive, Milpitas, CA 95035
TCS (Tarana Cloud Suite) Terms of Use
Last updated: February 28, 2024
These Terms of Use form a legally binding agreement (the “Agreement”) between Tarana Wireless, Inc., a Delaware corporation (the “Company”), and the user (“You”) of the Company’s cloud managed products (“Products”), relating to access and use of the Tarana Cloud Suite TM (“TCS”), and the Company’s App (as defined below), which are provided by the Company to enable You to install, configure, manage and monitor the use of the Products.
If You are entering into this Agreement on behalf of a company or legal entity, You represent that You have the authority to bind that company or entity to this Agreement, and the terms “You” and “Your” will refer to that company or entity.
By using the TCS and/or the App, You agree to the terms of this Agreement. If You do not agree to this Agreement, you may not access or use the TCS or the App.
1. ACCESS AND USE OF TCS AND THE APP
1.1 Access to, and use of, the TCS is part of the Company’s software, management and support package (the “SMS Services”), which the Company makes available for its remote nodes (“RNs”) and their associated base nodes (“BNs”). Subject to the terms and conditions of this Agreement, You may access and use the TCS for Your internal business purposes, as long as SMS Services are in effect for You. SMS Services are purchased for fees (“SMS Fees”) in quantities of “RN-Years.” RN-Years do not apply to specific RN units; RN-Years is a measure of the total number of RNs deployed and the duration of the deployment. Each RN Year provides for the availability of SMS Services for one RN for twelve (12) months. Your access and use of the TCS is expressly limited to the purposes and functions described in this Agreement. The Company will provide the TCS in accordance with and subject to the terms and conditions of this Agreement.
1.2 The Company provides purchasers of RNs with access to the Company’s mobile device application (the “App”), which enables them to set up and install the RNs. You may download the App from the applicable app store or the Company web site (if applicable), and install and use it subject to the terms and conditions of the Company’s Mobile Application End User License applicable to the App, to which you must agree at the time you download the App.
2. AUTHORIZED USERS
2.1 In order to use the TCS for an RN and its associated BN, You must register that BN and RN with the TCS, by supplying the BN and RN serial number and such other information as the Company may request.
2.2. You must provide the Company with the names of the persons who are authorized by You to use the TCS on Your behalf (“Authorized Users”), and the user category of each Authorized User, which categories currently consist of NOC L1 User, NOC Operator, and Operator Admin. Each category of user has the powers and access level described in the documentation relating to the TCS. The Company reserves the right to place reasonable limits on the total number of Authorized Users You may designate, and the number of concurrent Authorized Users. The unique login credentials for each Authorized User are for the named individual only and cannot be shared or used by more than one person.
2.3 The TCS may only be accessed and used by Authorized Users who have agreed to abide by the terms of this Agreement and who may only access and use the TCS for the purposes of performing their job functions for You. You agree that You are responsible for the use of the TCS by Your Authorized Users, and their compliance with this Agreement, and for all activities under your TCS account.
2.4 You may change or replace Authorized Users at any time by following the procedure on the website through which the TCS is accessed.
3. USE OF THE TCS
3.1 You agree that you will not, and Your Authorized Users will not: (1) use the TCS other than as authorized in this Agreement; (2) resell, sublicense, or otherwise make the TCS available to any third party; (3) use the TCS either directly or indirectly to support any activity that is illegal or that violates the proprietary rights of others; (4) interfere with or disrupt the integrity or performance of the TCS or any websites or web-based applications; (5) deactivate, impair, or circumvent any security or authentication measures of the TCS or any websites or web-based applications; (6) access the TCS for purposes of monitoring its performance or functionality, or for purposes of developing a similar service; or (7) authorize any third parties to do any of the above.
4. APIs; EMBEDDED SOFTWARE; PRODUCT CONFIGURATION
4.1 As part of the TCS, You will have access to certain APIs and accompanying documentation relating to the TCS and the Products, as may be updated by the Company from time to time (“APIs”). The Company grants you a limited, non-exclusive, non-assignable, non-transferable license under the Company’s intellectual property rights, during the Term, to use the APIs to link or integrate the operation of the Products to Your billing systems or other applications. You agree not to distribute or allow any third party to have access to the APIs. The application(s) with which you integrate the operation of the Products are limited to applications used by You for Your internal business purposes. You agree not to use the APIs in a manner that, as determined by the Company in its sole discretion, exceeds reasonable request volume or otherwise constitutes excessive or abusive usage. The Company may limit the number of network calls that your applications may make via the APIs, or anything else about the APIs as the Company deems appropriate in its sole discretion.
4.2 The Products may include firmware and software embedded or installed in the Products (“Embedded Software”). You acknowledge and agree that (a) the Company and its licensors own all worldwide right, title and interest in and to the Embedded Software, including all worldwide intellectual property rights therein, and (b) unless you have entered into a separate written agreement with the Company granting you a license to use the Embedded Software, Your rights to use the Embedded Software are as provided in the Company’s Embedded Software License Agreement, that can be found at www.taranawireless.com/embedded-software-license.
4.2 Through the TCS, the App, the APIs or the Product interfaces, You may configure various aspects of the Products, including but not limited to the frequencies at which they operate, their power level, and their installation parameters (collectively, “Configurations”). You acknowledge that each country regulates and specifies the Configurations that are permitted in that country. You acknowledge that it is Your responsibility to determine the Configurations permitted in each country and You agree to configure and operate the Products in each country only using the Configurations permitted by that country.
5. REPORTS; CUSTOMER DATA & SECURITY
5.1 The TCS will provide You with certain information, analytics, and reports regarding the configuration, operation, and performance of the Products (“Reports”). You may access, view, and use the Reports only for Your internal business purposes, in connection with Your use of the Products.
5.2 Any information, data, pictures or other material that you upload or submit to the TCS, through the App or otherwise (“Customer Data”) may be accessed and used by the Company during the Term as necessary to provide You with the TCS, to resolve technical issues relating to the Products, or as otherwise required by law. You retain all ownership and intellectual property rights in and to Customer Data. The Company assumes no responsibility for the content of Customer Data. You represent and warrant that You have the legal right and authority to provide all Customer Data to the Company and that the Company’s use of any Customer Data will not violate the intellectual property or other rights of any third party, violate any applicable laws or regulations, or cause a breach of any agreement or obligation between You and any third party. The Company will have no responsibility to verify Customer Data, including its source or accuracy. You acknowledge that operation of the TCS does not require entry of personally identifiable information, and you agree not to enter personally identifiable information in the TCS.
5.3 The Company will maintain (and will require its third party service providers to maintain) reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality and integrity of the Customer Data, in accordance with applicable industry standards.
5.4 The Company will process Your Customer Data only as permitted under this Agreement, in compliance with applicable data protection laws to which the Company is subject, and in compliance with the Company’s Privacy Policy posted on the Company’s website.
5.5 The Company will follow its standard archival procedures for Customer Data. In the event of any loss or corruption of Customer Data, the Company will use its commercially reasonable efforts to restore the lost or corrupted Customer Data from the latest backup maintained by the Company in accordance with its standard archival procedure. You acknowledge that it is Your responsibility to back up and store all Customer Data and the Company will not be responsible for any loss or destruction, or corruption of Customer Data. THE COMPANY’S EFFORTS TO RESTORE LOST OR CORRUPTED CUSTOMER DATA PURSUANT TO THIS SECTION 5.5 CONSTITUTE THE COMPANY’S SOLE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF ANY LOSS OR CORRUPTION OF CUSTOMER DATA.
5.6 Telemetry, events and alarms relating to Your use of the TCS will be retained and stored by the Company for a period of fifteen (15) months after they were generated, and may then be deleted.
6. CONFIDENTIALITY
In connection with the performance of this Agreement, each party understands that the other party may need to disclose certain non-public information relating to the disclosing party’s business that is marked or identified as “confidential” at the time of disclosure, or that is described in this Agreement as being confidential, or that is of a nature such that the receiving party should otherwise reasonably understand it to be confidential (“Confidential Information”). Customer Data is Your Confidential Information. Company Confidential Information includes, without limitation, the TCS (including the APIs), the Reports, the App, documentation, nonpublic financial information, pricing, business plans, techniques, methods, processes, and the results of any performance tests of the TCS or the App. The receiving party agrees to take reasonable precautions to protect such Confidential Information, not to use such Confidential Information except as authorized or as necessary to perform its obligations under this Agreement and to not disclose (without the disclosing party’s prior authorization) to any third person any such Confidential Information (other than on a need to know basis to the receiving party’s employees, consultants and service providers who are subject to confidentiality obligations that are at least as protective of the disclosing party’s Confidential Information as this Agreement). Confidential Information does not include any information that the receiving party can show: (1) through no fault of the receiving party, is or becomes generally available to the public, or (2) was in its possession or was known prior to receipt from the disclosing party, or (3) was rightfully disclosed to it without restriction by a third party, or (4) was independently developed without use of any Confidential Information of the disclosing party. The receiving party may disclose Confidential Information if the disclosure is necessary to comply with a valid court order or subpoena (in which case the receiving party will, unless prohibited by law or legal process, promptly notify the disclosing party and cooperate with the disclosing party if the disclosing party chooses to contest the disclosure requirement, seek confidential treatment of the information to be disclosed, or to limit the nature or scope of the information to be disclosed).
7. TERM AND TERMINATION
7.1 The term of this Agreement (the “Term”) will continue as long as You have purchased SMS Services that remain in effect.
7.2 Without limiting other available remedies, the Company reserves the right to suspend or disable Your access to the TCS and the App when SMS Services are no longer in effect for You. The Company also reserves the right to suspend or disable access to the TCS, as to any or all RNs and their associated BNs, and the App, if the Company determines, in its discretion, that: (a) Your use of the TCS or the App disrupts, harms, or poses a security risk to the Company or to any other customer, or may cause harm to the Company’s systems, the TCS or any third party service provider; or (b) You have used, or are using, the TCS or App in breach of this Agreement.
7.3 Either You or the Company may terminate this Agreement with written notice if the other party breaches a material term of this Agreement and fails to correct the breach within thirty (30) days following written notice specifying the breach.
7.4 You may also terminate this Agreement without cause, at any time on notice to the Company.
7.5 Upon termination of this Agreement, Your right to access and use the TCS and the App will terminate. In connection with any termination of this Agreement, the Company will not be required to refund to You any SMS Fees paid by You, and all accrued payment obligations will continue. The Company will have no liability for any costs, losses, damages, or liabilities arising out of or related to the Company’s exercise of its termination rights under this Agreement. The obligations and provisions of Sections 5 through 14, and any other obligations of a continuing nature, will survive any termination of this Agreement.
8. SMS FEES
8.1 The SMS Fees payable by You, and related payment terms, are as set forth in the Company’s published price list, or as may be otherwise set forth in a separate written agreement between You and the Company. Except as otherwise provided in Section 12.1, all payment obligations are non-cancelable and once paid are nonrefundable. All SMS Fees will be paid without the right of setoff or counterclaim, and without deduction or withholding. If You are required by applicable law to make withholdings from amounts payable to the Company, the amount payable to the Company will be grossed up so that, after such withholdings, the Company receives the full SMS Fees quoted.
9. OWNERSHIP RIGHTS
9.1 The Company and its licensors own all worldwide right, title and interest in and to the TCS and the App (as the TCS and/or the App may be implemented, configured or modified from time to time), and the Reports (except to the extent the Reports consist of or incorporate Customer Data), including all worldwide intellectual property rights therein (collectively, the “Company IP”). You own all Customer Data. This Agreement does not convey any proprietary interest in or to any Company IP or any Customer Data or rights of entitlement to the use thereof except as expressly set forth in this Agreement. You grant the Company the right to use Your company name (and corresponding trademark or logo) on the Company’s website and marketing materials to identify You as a customer; provided, however, that the Company will discontinue any such use to which you object, by notice to the Company.
9.2 If You or any Authorized Users provide any ideas, suggestions, or recommendations regarding the TCS or the App (“Feedback”), the Company will be free to use, disclose, reproduce, license or otherwise distribute, and exploit such Feedback as it sees fit, entirely without obligation or restriction of any kind. By providing Feedback, You grant the Company a worldwide, perpetual, irrevocable, fully-paid and royalty-free license to use and exploit that Feedback in any manner.
9.3 The Company may collect anonymous usage data with respect to the use and performance of the TCS and the App (“Usage Data”). The Company will own the rights to Usage Data and may use Usage Data for internal business purposes, such as improving, testing and providing the TCS or the App and developing additional services. The Company may disclose Usage Data in aggregate form (i.e., aggregated from multiple customers’ use of the TCS and the App, but which does not identify You or any Authorized User) for promotion, statistical analysis, market analysis, financial analysis, and other such purposes.
10. UPTIME; SUPPORT; WARRANTY
10.1 The Company will use commercially reasonable efforts to make the TCS available for Your use 99.99% of the time during the Term. For these purposes, the duration of unavailability of the TCS attributable to the following causes will not be counted as downtime: (i) scheduled maintenance of the TCS; (ii) issues relating to services, equipment, software, or technology other than those of the Company, including but not limited to those of the vendor engaged by the Company to host the TCS; (iii) Your own acts or omissions, or those of a third party; (iv) any other factors outside of the Company’s reasonable control, including force majeure events such as labor disputes, strikes, lockouts, war, terrorism, pandemic, riots, or acts of God. The Company will use reasonable efforts to notify You in advance of any scheduled maintenance of the TCS that the Company expects to result in unavailability of the TCS. From time to time, in addition to scheduled maintenance, the vendor engaged by the Company to host the TCS may implement emergency updates, which could result in unavailability of the TCS of which the Company may not be able to notify You in advance.
10.2 During the Term, the Company will provide You with technical support services relating to the use and operation of the TCS and the App, error correction services, and updates to the TCS and the App, according to the Company’s standard policies, or the terms and conditions set forth in a separate written agreement between You and the Company.
10.3 You assume sole responsibility and liability for results obtained from the use of the TCS and the App. EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT SIGNED BY YOU AND THE COMPANY, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT OR THE TCS OR THE APP. WITHOUT LIMITING THE FOREGOING, EXCEPT AS EXPRESSLY PROVIDED IN SUCH A SEPARATE WRITTEN AGREEMENT, THE COMPANY DISCLAIMS ANY WARRANTY THAT THE TCS OR THE APP WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ALL ERRORS WILL BE CORRECTED. THE COMPANY FURTHER DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE TCS OR THE APP AS TO MERCHANTABILITY, ACCURACY OF ANY INFORMATION PROVIDED, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY FURTHER DISCLAIMS ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR ELSEWHERE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT OR A SEPARATE WRITTEN AGREEMENT SIGNED BY THE PARTIES.
11. LIMITATION OF LIABILITY
IN NO EVENT WILL THE COMPANY AND ITS LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE TCS OR THE APP, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE TCS OR THE APP, OR FOR ANY INFORMATION OR DATA TRANSMITTED OR OBTAINED FROM OR THROUGH THE TCS OR THE APP, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE, AND WHETHER OR NOT PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT WILL THE TOTAL LIABILITY OF THE COMPANY AND ITS LICENSORS FOR ANY CLAIM RELATING TO THE TCS EXCEED THE SMS FEES PAID BY YOU FOR USE OF THE SMS SERVICES FOR ONE RN-YEAR TIMES THE NUMBER OF RNs GIVING RISE TO SUCH CLAIM.
12. INDEMNIFICATION
12.1 The Company will: (1) defend You against any third party suit, claim, action or demand (a “Claim”) alleging that the TCS infringes any copyright or trademark or misappropriates a trade secret of a third party; and (2) indemnify and hold You harmless from any final award of damages or settlement amount arising in connection with any such Claim. In the event the Company’s right to provide the TCS is enjoined or in the Company’s reasonable opinion is likely to be enjoined, the Company may obtain the right to continue providing the TCS, replace or modify the TCS so that it becomes non-infringing, or, if such remedies are not reasonably available, terminate this Agreement and refund to You any SMS Fees that You have paid for RN-Years not yet consumed as of the date of termination, but without further liability to You. THE FOREGOING STATES THE ENTIRE OBLIGATION OF THE COMPANY AND ITS LICENSORS WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS BY THE TCS. The Company shall have no liability under this Section 12.1 to the extent that any third-party claims described herein are based on use of the TCS in a manner that violates this Agreement or the instructions given to You by the Company, or use of the TCS in combination with hardware, software, processes or other items not provided by the Company, where the TCS or the App alone would not infringe.
12.2 You will: (1) defend the Company, and its officers, directors and employees, against any Claim arising out of or related to (a) any injury, damage or loss resulting from Your use of the TCS (other than any claim for which Company is responsible under Section 12.1), (b) use of the TCS by You in a manner that violates this Agreement, or (c) the Company’s use of the Customer Data in accordance with this Agreement; and (2) indemnify and hold the Company harmless from any final award of damages or settlement amount arising in connection with any such Claim.
12.3 The foregoing indemnity obligations are conditioned on the indemnified party notifying the indemnifying party promptly in writing of any actual or threatened Claim, the indemnified party giving the indemnifying party sole control of the defense thereof and any related settlement negotiations, and the indemnified party cooperating and, at the indemnifying party’s request and expense, assisting in such defense.
13. AFC SERVICES
13.1 The Company has engaged one or more third party companies (each, an “AFC Licensor”) to provide Automated Frequency Coordination services (“AFC Services”) to the Company’s United States customers, in connection with their use of the TCS.
13.2 As long as SMS Services are in effect for You, You are granted a limited term, non-sublicensable, non-transferable, and non-exclusive right to access and use the AFC Services solely for Your internal business purposes and in accordance with the user manuals, training materials, product descriptions and specifications regarding the AFC Services made available by the AFC Licensors (the “Documentation”). The Company may, however, discontinue offering the AFC Services at any time if the Company’s right to do so terminates, or for any other reason. The Company will use reasonable efforts to provide You with at least one month advance notice of any discontinuation of AFC Services.
13.3 No fees will be payable by You for use of the AFC Service in addition to the SMS Fees payable by You pursuant to this Agreement; provided, however, that if the fees payable by the Company to an AFC Licensor increase, the Company reserves the right to begin charging You a fee for use of that AFC Licensor’s AFC Services, corresponding to the Company’s increased cost. You will not be entitled to a discount on the SMS Fees if You choose not to use, or discontinue Your use of, the AFC Services.
13.4 You will not, and will not permit any third party to: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the AFC Services (except to the extent such restrictions are contrary to applicable law); (b) modify, translate, or create derivative works based on the AFC Services; (c) use the AFC Services for timesharing or service bureau purposes or otherwise for the benefit of a third party; (d) provide access to the AFC Services to any person who is not an Authorized User; (e) remove any proprietary notices or labels; (f) use the AFC Services to build a similar or competitive product or service; or (g) otherwise use the AFC Services in a manner inconsistent with this Agreement.
13.5 You will fulfill all applicable regulatory requirements, including full compliance with all applicable laws, regulations and policies related to Your use of the AFC Services and in particular the requirements of the FCC.
13.6 Each AFC Licensor owns all worldwide right, title and interest in and to the AFC Services it provides, and all related Documentation. You will not delete or alter the proprietary rights notices appearing on the AFC Services or Documentation.
13.7 You will hold the Documentation in confidence and will protect the same with at least the same degree of care with which You protect Yours own similar confidential information.
13.8 You will not export, re-export, or import the AFC Services or Documentation without the appropriate United States or foreign government licenses.
13.9 The Company, and each AFC Licensor and its suppliers and licensors, disclaim any warranty of any kind directly to You, including any warranty of title, merchantability, fitness for a particular purpose or non-infringement.
13.10 Each AFC Licensor disclaims its and its suppliers’ and licensors’ liability for any damages directly to You, whether direct or indirect, incidental or consequential, arising in connection with this Agreement and/or Your use of the AFC Services. The Company disclaims all liability for any damages to You, whether direct or indirect, incidental or consequential, arising in connection with Your use of, or inability to use, the AFC Services.
13.11 Each AFC Licensor is an intended third-party beneficiary of this Section 13 of this Agreement.
14. GENERAL
14.1 You and the Company are independent contractors, and no agency, partnership, association, joint venture, or other relationship is intended or created by this Agreement. This Agreement is intended for the sole and exclusive benefit of the parties and is not intended to benefit any third party. Only the parties to this Agreement may enforce it.
14.2 This Agreement is governed by and construed in accordance with the laws of the State of California, as if performed wholly within the state and without giving effect to the principles of conflict of law. The parties agree that the United Nations Convention on Contracts for the International Sales of Goods and the Uniform Computer Information Transactions Act are specifically excluded from application to this Agreement. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Santa Clara County, California and the parties hereby consent to personal jurisdiction and venue therein. If any portion of this Agreement is found to be void or unenforceable, the remaining provisions of this Agreement will remain in full force and effect.
14.3 Neither party may assign this Agreement, in whole or in part, without the other party’s prior written consent. Notwithstanding the foregoing, either party, in connection with a merger, reorganization, or sale of all or substantially all of the assets or equity of such party, may assign this Agreement in its entirety to such party’s successor without the other party’s consent. Any attempt to assign this Agreement other than as permitted above will be null and void.
14.4 Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such party, which may include without limitation denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing party will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues and such party continues to use commercially reasonable efforts to resume performance.
14.5 All notices required or permitted under this Agreement will be in writing and delivered by courier or overnight delivery services, by certified mail, or by email. All notices will be deemed given upon receipt. All notices to You will be sent to the address or email address specified in Your account registration, or to such other address or email addresses as You may specify in accordance with this Section. All notices to the Company will be sent to the address or email address posted in the TCS, or to such other address or email addresses as the Company may specify in accordance with this Section.
14.6 This Agreement constitutes the complete and exclusive understanding and agreement between the parties regarding this subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, relating to this subject matter. Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by duly authorized representatives of both parties.
14.7 The Company reserves the right to make changes to this Agreement, and the TCS, from time to time, with or without notice (including but not limited to changes to infrastructure, software updates, and configuration changes). Any changes to this Agreement will be effective when posted by the Company to this site. The Company will use reasonable efforts to notify you of changes to this Agreement, or of material changes to the TCS.
End-of-Life Product Policy
Last updated: May 22, 2024
Tarana Wireless, Inc. (“Tarana”) may discontinue products as they reach their natural end of life (“EOL”) because of the introduction of improved technology, changes in market demands, availability of components and technologies, and so on. While discontinuing products is a normal part of the product lifecycle, Tarana is committed to making this process as seamless as possible for our customers and partners by providing visibility into our EOL policy and timeline.
Hardware
For hardware products, the following EOL policy applies:
End of Sale (“EOS”) Date
Tarana will use commercially reasonable efforts to provide customers with at least 6 months’ notice (the “EOS Notice”) prior to the last date that customers may place orders for products (the “EOS Date”). The date Tarana gives an EOS Notice is referred to as the “EOS Notice Date.” Tarana may not be able to give EOS Notice that far in advance for the EOS of accessories such as transceivers, optics and cables. Customers may place orders for products and accessories through the designated EOS Date, but after the applicable EOS Date the product or accessory will no longer be available for order. Orders placed after the EOS Notice Date must provide for delivery within six months after the date of the order, unless otherwise consented to by Tarana.
Standard Hardware Warranty
Tarana’s standard product warranty will apply to all products ordered before the EOS Date, even if the duration of the warranty extends past the EOS Date.
Warranty Repair or Replacement
Tarana will continue to make repair or replacement services for products available for 5 years following the EOS Date for the product (the “End of Life” or “EOL” for the product), at which time Tarana may discontinue repair or replacement services for the product. In order to be entitled to repair or replacement services without charge beyond the standard product warranty period, customers must purchase an extended warranty. If a customer wishes to purchase an extended warranty for a product, the customer must do so before the then-current warranty lapses. At Tarana’s discretion, hardware may be replaced with a similar or equivalent product.
Out-of-Warranty Repair
Until a product’s EOL, Tarana also offers out-of-warranty repair services, for a fee, for customers who have remaining unused RN-Years.
Replacement Part Announcements
Tarana may from time to time make Replacement Part Announcements separate from EOS Notices, which may change the part number to be ordered for delivery of a replacement part. Customers will experience no change in functionality when using the new product part numbers. The new product part numbers are designed to simplify the customer ordering process.
Software
Tarana provides new releases for software embedded in the hardware products, as described below. Releases are categorized as Major Releases or Maintenance Releases.
“Major Releases”
“Major Releases” are those that implement new features or enhancements. Tarana provides Major Releases approximately every 6 months.
“Maintenance Releases”
“Maintenance Releases” are those provided only to fix defects or only to implement security patches. If a release implements new functionality, it is a Major Release. Tarana provides Maintenance Releases approximately every 3 months. However, Tarana will provide critical defect fixes or security patches whenever required. Tarana will provide Maintenance Releases for each Major Release for 1 year after the issuance of the Major Release, at which time Maintenance Releases for such Major Release may be discontinued.
Tarana may discontinue providing Major Releases and Maintenance Releases for the software embedded in a product after the product’s EOL.
Support
As part of its SMS Services, Tarana provides purchasers of products with support services relating to the products, subject to Tarana’s support policies and payment of the applicable fee established by Tarana. Tarana will continue to provide such support services to customers with regard to products for which Tarana has issued an EOS Notice, until the product’s EOL, at which time support for the product may be discontinued.
Tarana Cloud Suite
As part of its SMS Services, Tarana provides purchasers of products with access to Tarana’s online, cloud-based tool, known as Tarana Cloud Suite (“TCS”), which enables end-users to manage the use of the products, subject to Tarana’s SMS policies and payment of the applicable fee established by Tarana. Tarana will ensure that products for which Tarana has issued an EOS Notice can be managed from the TCS until the product’s EOL, as long as the customer has implemented the most recent Major Release of the software for the product. After a product’s EOL, the product may not be manageable from the TCS.
Health Plan Transparency in Coverage
Last updated: July 1, 2022
Tarana Wireless complies with Federal Transparency in Coverage regulations by providing these links to machine readable files related to the health plans offered to our employees. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data including negotiated service rates, and out-of-network allowed amounts between health plans and healthcare providers.